Lantern Community Services


Lantern Community Services is seeking responsible Part-Time/Per Diem Residential Aide for all shifts at a new, 113 bed, Men's Shelter in Ozone Park, Queens. The Residential Aides will provide direct services to the shelter clients and be the primary connection between the Case Management/Housing staff and the clients.  Some of the Residential Aide's work tasks will be serving meals, monitoring for safety, documenting and orienting new intakes, assisting with group activities and events, escorting to appointments and ensuring compliance with shelter rules and regulations. Successful candidates will have prior experience providing compassionate care to vulnerable populations.

Classification: Non-exempt  

Reports to: Shelter Shift Supervisor

Location: Ozone Park, Queens

Position Type:

This is a part-time position and will include some weekend hours.  Shifts times will be designated as Days (7:00 am to 3:00 pm), Evenings (3:00 pm -11:00 pm) and Overnight (11:00 pm to 7:00 am).  Lantern staff may be asked to adjust their work schedule depending on the operational needs of the site.

Essential Functions:

  • Fosters a nurturing and welcoming environment for clients.
  • Assists in the turnover of shelter beds and ensure readiness for occupancy by new clients.
  • Processes new client intakes, including completion of preliminary documentation, orientation to the facility, laundering of belongings, and bed assignments.
  • Performs hourly inspections of the facility as well as routine and random inspections of bed areas and lockers.
  • Secures clients' personal property and maintains an inventory of the client's belongings as needed.
  • Assists in the monitoring and development of clients' independent living skills including maintenance of bed area, laundry, and personal hygiene.
  • Assists in the planning and organization of recreational activities, events, and outings.
  • Informs appropriate program staff of any issues that may affect the health and safety of clients or staff.
  • Provides clothing and personal care items to clients.
  • Maintains daily log, visitor and client sign-ins, and other record keeping.
  • Utilizes Safe Crisis Management in working collaboratively with Shift Supervisor and Security Staff to respond to incidents; Completes incident documentation as required.
  • Completes electronic shift summaries and generates daily client census & curfew violation reports.
  • Serves meals to clients at breakfast, lunch and/or dinner.
  • Conducts fire drills and generates documentation as required.
  • Attends staff meetings, case conferences, supervisory and in-service training sessions.
  • Conducts a routine inventory of equipment and supplies.
  • Performs other duties as assigned by the Shift Supervisor or other supervisory staff.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Required Education and Experience:  

  • A High School Diploma or GED required.
  • 1 year of experience working in the field of social service, housing or emergency shelter.
  • Good interpersonal skills; high level of maturity and reliability.
  • Must be adept and comfortable with crisis intervention.
  • Basic Computer skills. 

Preferred Experience:

  • Knowledge of HIV/AIDS, mental health, substance use or chronically homeless
  • Bilingual (English/Spanish) preferred.

Work Environment: 

This job operates in a homeless shelter and works with a population who may experience mental illness, substance use, disability, HIV/AIDS, and other chronic illnesses.

Lantern Community Services
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