Lantern Community Services
  • NY, USA
  • Hourly
  • Full Time


We are seeking a dynamic and engaging Case Manager who has experience working with formerly homeless and individuals with chronic medical conditions including HIV and AIDS in a supportive housing environment. The Case Manager will be expected to assist this population in stabilizing their lives, maintaining their housing stability and attaining their physical, emotional, vocational, educational and social goals.  The ideal candidate will have solid clinical knowledge as well as experience working with individual and or families that have been impacted by mental illness, substance abuse, legal, criminal justice, and medical issues.  Additionally, the Case Manager will be passionate about helping people; be a proactive and creative problem solver, and work well both as a part of an interdisciplinary team and independently. 


Classification: Non-Exempt

Reports to: Case Management Supervisor

Location:  Vicinitas Hall, Bronx


Position Type: This is a full-time position with a regular daytime schedule that may include 1-2 evening/late shifts.  Lantern staff may be asked to change the work schedule and hours depending on the operational needs of the site and the agency. 

Essential Functions:

  • Provide integrated counseling and case management services that effectively engage residents and promotes health and wellness, personal growth, and housing stability.
  • Collaborate with residents in the development of client-centered, recovery oriented service plans that identify short and long-term goals.
  • Utilize a harm reduction approach to support a diverse caseload of formerly homeless individuals around issues of mental health and substance use. 
  • Make referrals and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs and employment providers to secure services. 
  • Actively engage residents through regular apartment visits, community outings and escorts to appointments as needed.  
  • Develop safety plans for residents and work with the team to deescalate clients and collaboratively manage the crisis as they arise.
  • Assist in the development and implementation of groups and programs that are appropriate for the residents' needs and fosters an inclusive, respectful community. 
  • Develop and maintain confidential records for each resident according to the mandated schedule documenting all relevant interventions and assessments as well as correspondence with collateral services.
  • Collaborate with the Leasing and Compliance team to ensure housing stability.
  • Participate in staff and clinical meetings and individual supervision to ensure best practices in the performance of role responsibilities. 
  • Participate in a robust training program that includes training in evidenced based models to ensure the highest level of service is provided to clients.
  • Perform other job-related functions, as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Required Education and Experience:  

  • BA/BS required, preferably in a related field such as social work, sociology or psychology; Master's degree preferred.
  • Bi-lingual Spanish/English preferred.
  • One year of experience working with single adults impacted by poverty, chronic homelessness, mental illness, substance abuse, and medical issues required.
  • Ability to work independently as well as a member of an interdisciplinary team.
  • Highly organized and able to manage a diverse caseload of clients with diverse needs.
  • Able to work well under pressure including in crisis situations and able to be flexible with work schedule when necessary.
  • Track record of proactive, strength-based work with individuals and families.
  • Experience with ETO, or other electronic case management systems.
  • Experience working with evidence-based models, specifically Motivational Interviewing, preferred.

 Preferred Experience: 

  • Knowledge of HIV/AIDS, mental health, substance use or chronically  homelessness population


Supervisory Responsibility:  None

Work Environment:  This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.

Physical Demands: 

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel.  They must also use hands to type, handle, or feel.  The employee is frequently required to talk or hear and must occasionally lift and/or move up to 5 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Some positions at Lantern Community Services have work responsibilities at more than one work site as well as field work in the community.  These employees are required to travel between sites during the work day with physical demands that could include walking up to .25 miles, climbing stairs and carrying work materials that could weigh up to 8 lbs. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Lantern Community Services
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