Lantern Community Services
  • New York, NY, USA
  • Full Time

Case Manager- Rustin House

Job Description:

We are seeking a dynamic and engaging Case Manager who has experience working with formerly homeless, (mentally ill single adults/families/ young adults aging out of foster care/individuals with chronic medical conditions including HIV and AIDS) in a housing or transitional shelter environment. The Case Manager will be expected to assist this population in stabilizing their lives, maintaining their housing stability and attaining their physical, emotional, vocational, educational and social goals. Additionally, the Case Manager will be passionate about helping people; be a proactive and creative problem solver; and work well both as a part of an interdisciplinary team and independently. The Case Manager reports to the (Program Director/ Case Manager Supervisor).


  • Provide integrated counseling and case management services that effectively engage residents and promotes health and wellness, personal growth, and housing stability.
  • Collaborate with residents in the development of client centered, recovery oriented service plans that identify short and long-term goals.
  • Utilize a harm reduction approach to support a diverse caseload of formerly homeless individuals around issues of mental health and substance use.
  • Make referrals and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs and employment providers to secure services.
  • Actively engage residents through regular apartment visits, community outings and escorts to appointments as needed.
  • Develop safety plans for residents and work with the team to deescalate clients and collaboratively manage the crisis as they arise.
  • Assist in the development and implementation of groups and programs that are appropriate for the residents' needs and fosters an inclusive, respectful community.
  • Develop and maintain confidential records for each resident according to the mandated schedule documenting all relevant interventions and assessments as well as correspondence with collateral services.
  • Collaborate with the Leasing and Compliance team to ensure housing stability.
  • Participate in staff and clinical meetings and individual supervision to ensure best practices in the performance of role responsibilities.
  • Participate in a robust training program that includes training in evidenced based models to ensure the highest level of service is provided to clients.
  • Perform other job-related functions, as assigned.


  • BA/BS required, preferably in a related field such as social work, sociology or psychology.
  • Bi-lingual Spanish/English preferred but not required.
  • One year of experience working with adults and or family impacted by poverty, chronic homelessness, mental illness, substance abuse or medical issues.
  • Ability to work independently as well as a member of an interdisciplinary team.
  • Highly organized and able to manage a diverse caseload of clients with diverse needs.
  • Able to work well under pressure including in crisis situations and able to be flexible with work schedule when necessary.
  • Experience with ETO, or other electronic record keeping systems.
  • Experience working with evidence based models, specifically Motivational Interviewing, preferred.

Location and Work Schedule:

This is a full-time position at Rustin Hall, located in Manhattan, which requires a Monday through Friday daytime schedule with one late shift.


Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.

Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, religion, immigration status, veteran status, class, creed, and mental or physical disability.

Lantern Community Services
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