Lantern Community Services

Job Title: Shelter Director

Reports to: Vice President, Shelter

Status: Full-time, Mon Friday & On-Call

FLSA Classification: Exempt

Job Location: Long Island City


We are seeking a dynamic and experienced Shelter Director for our Men's Mental Health Homeless Shelter. The position requires a demonstrated ability to manage social service programs serving individuals with mental health needs. Additionally, the incumbent must possess a combination of skills in the following areas: program design, operational oversight and evaluation of services, personnel management, budget development and control, and governmental relations within the homeless shelter system.

The Shelter Director is responsible for ensuring quality care of residents in accordance with DHS's regulatory and accreditation requirements. The Shelter Director provides supervision to intake and social services and insures program development, implementation, tracking, reporting, and evaluating measurable outcomes in compliance with standards set by the NYS Office of Temporary and Disability Assistance.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Hiring, supervision and development of a shelter team with a strong sense of accountability for achieving outcomes for shelter residents and complying with Lantern and funder regulations and requirements.
  • Provide leadership, guidance, direction, and supervision to all shelter staff to ensure accurate and timely completion of deliverables, targets and benchmarks.
  • Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance.
  • Identify staff training needs and organize onsite and offsite training opportunities for professional development of staff.
  • Conduct staff performance evaluations and implement disciplinary actions as needed.
  • Oversight of all aspects of the site's operation including service delivery, compliance to contracts, case management, employment and housing targets, medical and chart compliance, recreational activities, shelter security, food service, linen supplies, and supplies for program and staff.
  • Develop program content to address clients' needs related to psychiatric stability, functional ability, skills of independent living, and housing readiness.
  • Ensure implementation of all Lantern and DHS policies and procedures.
  • Ensure compliance with all regulatory agencies standards.
  • Plan and organize program activities to maximize program contract's goals and performance targets. Plan, coordinate and facilitate social/peer support.
  • Conduct regular staff meetings.
  • Ensure accurate and timely reporting and statistical information for both Lantern Community Services and regulatory agencies.
  • Conduct periodic internal file review and implement Quality Assurance measures needed to ensure quality service delivery to clients.
  • Connect with community leaders to build connections, gain support and troubleshoot issues/concerns. Develop and maintain a Community Advisory Board.
  • Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment, ensure shelter maintains an active Good Neighbor Policy.
  • Provide assistance and follow-up in regards to critical incidents with clients.
  • Assess serious incidents, review appropriateness of incident management and make corrections as needed.
  • Responsible for ensuring appropriate levels of staff coverage at all times including during emergencies, severe weather and disaster situations.


  • Master's degree in related area required; MSW preferred, LMSW/LCSW preferred.
  • Bilingual (English/Spanish) preferred.
  • Ten years of experience working in the field of social service, housing or emergency shelter.
  • Experience with electronic case management systems, and demonstrated ability to utilize and review data to inform best practices in service provision.
  • Minimum of five years supervisory experience.
  • Must have initiative, the ability to work well under pressure, including in crisis situations and the ability to work both independently and as part of a team
  • Excellent computer skills, with knowledge of Microsoft suite, Excel and comfort working with databases such as CARES.


  • Knowledge of HIV/AIDS, mental health, substance use or chronically homelessness population
Lantern Community Services
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