Lantern Community Services

Objective: We are seeking an experienced Team Leader who will lead a team of social services staff at a men's shelter for those with mental health concerns and general population. This position is responsible for ensuring quality social service to shelter residents and rapid placement into permanent housing. The Team Leader is responsible for coordination and oversight of a team consisting of Case Managers, Entitlement and Employment Specialist and a Peer Engagement Specialist responsible for the implementation of best practices for meeting the emotional, social and physical needs of shelter residents. The Team Leader works closely with the Director of Social Services to ensure coordination of services with operations staff and that all requirements for assessments, evaluations and documentation are being met by their team.

Classification: Non-exempt

Reports to: Director of Social Services

Location: Queens, New York City

Position Type: This is a full-time position working a day schedule with some late hours Monday through Fridays. Lantern staff may be asked to alter their work schedule depending on the operational needs of the site.

Essential Functions:

  • Provide weekly supervision to an assigned team of Case Manager(s), Housing Specialist and Peer Engagement Specialist.
  • Ensure provision of social services to shelter residents in order to best assist clients in moving rapidly towards housing goals.
  • Perform assessments of new clients to determine their appropriateness for the setting, identify service needs, and make team assignment to a team as appropriate.
  • Conduct case reviews in supervision meetings to ensure the coordination of client care.
  • Ensure Psychosocial Evaluations, Independent Living Plans and other required documentation are completed and filed as per DHS and OTDA standards.
  • Ensure that Team input required documentation in a timely fashion into CARES.
  • Organizes and facilitates internal case conferences as needed.
  • Oversees implementation of daytime and/or evening group activities.
  • Carry a small caseload of clients who need counseling and/or more trauma informed support
  • Ensure clients goals are being attained and the group is working collaboratively as an interdisciplinary team.
  • Provide Clinical coverage in the absence the Director of Social Services as needed.
  • Work collaboratively with the Operations teams to ensure safety of clients and smooth operation of shelter.
  • Performs other duties as assigned by the Shelter Director and Director of Social Services.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience:

  • Master Degree required, MSW/LMSW Preferred.
  • Experience working with the homeless, mentally ill, substance abuse and/or low income populations required
  • Three years' experience working in a residential facility such as emergency shelter, transition housing or supportive housing required.
  • Experience as a supervisor in a social service environment.
  • Experience with electronic case management systems, and demonstrated ability to utilize and review data to inform best practices in service provision
  • Ability to work well under pressure, including crisis situations, and be flexible with work schedule when necessary.
  • Strong writing, communication, and organizational skills.

Preferred Experience:

  • Bilingual (English/Spanish) preferred.

Supervisory Responsibility: Oversees a social services team consisting of Case Manager(s), Housing Specialist, Peer Engagement Specialist, Entitlement and Employment Specialist

Work Environment: This job operates in a homeless shelter and works with a population who may experience mental illness, substance use, disability, HIV/AIDS, and other chronic illnesses.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel. They must also use hands to type, handle, or feel. The employee is frequently required to talk or hear and must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Lantern Community Services
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