Lantern Community Services
  • New York, NY, USA
  • Part Time

Job Title: Resident Coordinator

Reports to: Program Director

Status: Full-Time, Sun - Thur, 7:00 am - 3:00 pm

FLSA Classification: Non-exempt

Job Location: Washington Heights, Manhattan


OBJECTIVE

The Resident Coordinator is a position that adapts to the presenting needs of clients and serves as front desk security for the building. The Resident Coordinator is an integral member of the team in ensuring the overall stability and safety of the program/building. The Resident Coordinator ensures the integration of practices and policies that facilitate a respectful and safe environment for all clients.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Works directly with program staff to ensure the effective operation of the program and services consistent with applicable program policies and procedures, and ensures client needs are met on an ongoing basis;
  • Monitors and reviews daily security logs, including shift logbook, overnight guest logbook, and visitor logbook to ensure seamless communication and monitoring of program and clients, particularly regarding serious issues and vulnerable clients;
  • Check visitors in/out of the building;
  • Supervises reception desk security monitors and ensures applicable policies and procedures are followed at all times;
  • Responsible for documenting incidents, interventions, and issues that arise via case notes, incident reports, and any other agency mandated protocol;
  • In conjunction with the Program Director, manages the building response to medical, law enforcement, and other emergency situations;
  • Performs administrative tasks and other job-related functions, as assigned.

REQUIRED QUALIFICATION

  • A high school diploma/GED is required.
  • Previous experience working in the human services field with the onsite provision of social services.
  • Good communication skills.
  • Sensitivity to issues involved in working in a diverse organization.
  • Computer skills, with knowledge of Microsoft suite and comfort working with databases.
  • Bilingual skills in English and Spanish
  • Security Experience a plus

PREFERRED QUALIFICATION

  • Knowledge of HIV/AIDS, mental health, substance use, or chronically homeless
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