Lantern Community Services

Job Title: Shift Supervisor

Reports to: Director of Social Services

Status: Full-time

FLSA Classification: Non-exempt

Job Location: Ozone Park/Long Island City


We are seeking a Shift Supervisor for a 113 bed, Men's Shelter in Ozone Park, Queens. Successful candidates should have two years of experience in site management and staff supervision as well as previous experience in working with clients with mental health needs. Under the supervision of the Director of Program Operations, the Shift Supervisor will oversee the day-to-day operations of the shelter supervising a team of Residential Aides Security, a Kitchen Aide, and providing oversight to the contracted Security Officers and maintenance staff.

Position Type:

This is a full-time shift position that will cover either evening or overnight shifts. Shifts times will be designated as Days (7:00am to 3:00pm), Evenings (3:00pm -11:00pm) and Overnight (11:00pm to 7:00am). Lantern staff may be asked to adjust their work schedule depending on the operational needs of the site.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Oversee all shelter operational tasks including meal service, security, bed signing procedures, supply issuance, property storage, locker inspections, daily dorm inspections, facility logbook, incident submission, shift reports, incident reporting, etc.
  • Supervise a team of Residential Aides - Security to ensure safe and efficient provision of services to all clients.
  • Oversee contracted Security Officers at access control to ensure all individuals entering the shelter are searched and no contraband is brought in.
  • Ensure proper communication of all critical information at shift change with incoming staff.
  • Schedule daily assignments for subordinates, monitor their performance.
  • Conduct and document supervision of all direct reports.
  • Maintain an understanding of the strengths and challenges of subordinates and develop a working plan as to how to address those challenges.
  • Arrange for coverage for unscheduled absences and unexpected situations.
  • Ensure all shelter clients have timely access to client services (meals, laundry, toiletries, medications, etc.)
  • Conduct periodic tours of the entire facility including all sleeping areas to ensure safety, security, and cleanliness standards are met.
  • Lead subordinates in Safe Crisis Management techniques and other crisis management models.
  • Complete incident reports and report to DHS and/or Lantern Supervisors as per Incident policies.
  • Ensure appropriate processing of new and returning clients, submit to DHS for approval and bed assignment.
  • Oversee bed sign-ins, curfew checks, and vacancy reporting in CARES.
  • Maintain a timely, effective, and cordial working relationship with DHS Vacancy Control.
  • Supervise staff in packing, storing, and tracking of client belongings in absence of clients.
  • Oversee bed moves and locker searches in the direction of Supervisors.
  • Record and respond to client issues and complaints.
  • Work collaboratively with Maintenance, Security, Vendors, and Emergency Responders on site.
  • Track and report visits and services rendered by vendors/contractors during shift.
  • Complete inventory of client supplies and linen as required.
  • Responsibility for petty cash expenditures during shift.
  • Ensure safety and security of clients by monitoring video surveillance cameras, and fire prevention/detection alarm notification system.
  • Conduct Fire Drills; evacuate the building when necessary.
  • Perform all other duties as assigned

Required Education and Experience:

  • Bachelor's degree is required.
  • One year of supervisory experience working in the field of social service, housing, or emergency shelter is required.
  • Experience with facility or building shift management.
  • F-80 Fire Safety Coordinator certification or ability to obtain in 3 months is required.
  • NYC Food Handlers Certificate or ability to obtain in 3 months is required.
  • Must have initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment.
  • Strong writing, communication, organization, and leadership skills
  • Must be adept and comfortable with crisis management.
  • Computer proficiency with proficiency in Word, Excel and the ability to learn new technologies and databases.
  • Strong writing, communication, and organizational skills.

Preferred Experience:

  • Knowledge of HIV/AIDS, mental health, substance use, and/or chronically homeless population.
  • Bilingual Spanish preferred.

Supervisory Responsibility:

Oversees the Residential Aides- Security assigned to their shift, Kitchen Aides assigned to their shift as well as the contracted security officers.

Work Environment: This job operates in a homeless shelter and works with a population who may experience mental illness, substance use, disability, HIV/AIDS, and other chronic illnesses.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/ or kneel. They must also use their hands to type, handle, or feel. The employee is frequently required to talk or hear and must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.

Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.

Lantern Community Services
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