Lantern Community Services
  • New York, NY, USA
  • Other

Job Title: Senior Case Manager

Reports to: Program Director/Shelter Director

Status: Full-time

FLSA Classification: Non-Exempt

Job Location: Brooklyn/Queens/Manhattan/Bronx


We are seeking a seasoned, skilled, and engaging Senior Case Manager to be a part of a dynamic, interdisciplinary team, which aims to stabilize our clients and improve their independent living skills in our supportive housing or shelter sites in Brooklyn, Queens, Manhattan and the Bronx

The successful candidate must be passionate about helping people, be a proactive and creative problem solver and work well both as a part of an interdisciplinary team, and as an independent contributor. Importantly, the role requires solid clinical knowledge, as well as demonstrated experience working with individuals, young adults and families in a supportive housing or shelter environment who have been impacted by homelessness, mental illness, substance abuse, legal, criminal justice and medical issues.

The Senior Case Manager will be responsible for implementing best practices and within the social services discipline to meet the physical, emotional and social needs of each unique client through needs assessment; developing and executing an action plan towards stabilization and re-housing, identifying and leveraging resources and services; evaluating and documenting client progress/contacts; providing client support and advocacy to attain the clients' physical, emotional, vocational, educational and social goals. Importantly, the incumbent


  • Bachelor's degree in Social Work, Human Services, Psychology or a related field.
  • Minimum of five (5) years of experience working in a residential facility, such as emergency shelter, transition housing or supportive housing.
  • Experience working with homeless/formerly homeless population, mentally ill, substance abuse and/or low-income population.
  • Strong relationship building, written and oral communication skills.
  • Strong Computer skills required including Word and Excel.
  • Ability to work independently as well as a member of an interdisciplinary team.
  • Highly organized and able to manage a diverse caseload of clients with diverse needs.
  • Able to work well under pressure including in crisis situations and able to be flexible with work schedule when necessary.
  • Track record of proactive, strength-based work with individuals and families.
  • Experience with ETO, or other electronic case management systems.


  • Master's Degree in social services or related field.
  • Knowledge of HIV/AIDS, mental health, substance use or chronically homelessness
  • Experience working with evidence-based models, specifically Motivational Interviewing.
  • Bilingual (English/Spanish).
Lantern Community Services
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