Lantern Community Services

Lantern Community Services' (Lantern) mission is to champion the independence and well-being of New Yorkers who are impacted by or threatened with homelessness.  Lantern provides innovative services to help New Yorkers who are homeless, formerly homeless or have recently aged out of foster care recreate their lives. Our programs with proven results in health, employment, education, and life skills are delivered inside our residences and tailored to each person's needs.  We provide our clients'many of whom live with mental illness, addiction, disability, HIV or other chronic illnesses with the tools they need to integrate successfully into the greater community with dignity and independence.

Objective:

The Resident Coordinator is a position that adapts to the presenting needs of clients and serves as front desk security for the building. The Resident Coordinator is an integral member of the team in ensuring the overall stability and safety of the program/building. The Resident Coordinator ensures the integration of practices and policies that facilitate a respectful and safe environment for all clients.

 

Classification:    Non-exempt

 

Reports to:  Program Director

 

Location:  Amber Hall, Bronx

 

Position Type:

This is a full-time position that requires a 4pm-12am shift, Tuesday through Saturday. 

Lantern staff may be asked to change the work schedule and hours depending on the operational needs of the site and the agency. 

 

Essential Functions:

  • Works directly with program staff to ensure the effective operation of the program and services consistent with applicable program policies and procedures, and ensures client needs are met on an ongoing basis;
  • Monitors and reviews daily security logs, including: shift logbook, overnight guest logbook and visitor logbook to ensure seamless communication and monitoring of program and clients, particularly regarding serious issues and vulnerable clients;
  • Check visitors in/out of the building;
  • Supervises reception desk security monitors and ensures applicable policies and procedures are followed at all times;
  • Responsible for documenting incidents, interventions and issues that arise via case notes, incident reports and any other agency mandated protocol;
  • In conjunction with the Program Director, manages the building response to medical, law enforcement and other emergency situations;
  • Performs administrative tasks and other job-related functions, as assigned.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Required Education and Experience:  

  • High school diploma/GED is required;
  • Previous experience working in the human services field with an onsite provision of social services;
  • Good communication skills;
  • Sensitivity to issues involved in working in a diverse organization;
  • Computer skills, with knowledge of Microsoft suite and comfort working with databases;
  • Bilingual skills in English and Spanish is a plus;
  • Security Experience is a plus.

 

Preferred Experience:

  •  Knowledge of HIV/AIDS, mental health, substance use or chronically  homelessness population

Supervisory Responsibility:  None

 

Work Environment:  This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.

 

Physical Demands: 

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel.  They must also use hands to type, handle, or feel.  The employee is frequently required to talk or hear and must occasionally lift and/or move up to 5 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Some positions at Lantern Community Services have work responsibilities at more than one work site as well as field work in the community.  These employees are required to travel between sites during the work day with physical demands that could include walking up to .25 miles, climbing stairs and carrying work materials that could weigh up to 8 lbs. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lantern Community Services
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